IT38786: VMS CAN BE SKIPPED DURING BACKUP, BUT THE JOB IS MARKED AS COMPLETED. CTGGA0078 AND CTGGA0216 INDICATED IN LOGS.

APAR status

• Closed as program error.

Error description

• For Virtual Machines (VMs) protected with IBM Spectrum Protect
  Plus, if a VM was moved to a different Hypervisor also
  registered in the environment, it is skipped during backup and
  SLA association is removed.
  The backup status is marked 'Completed'.
  It is not obvious for the operator that the VM association with
  the SLA is permanently removed.
  This means the affected VM will not be protected until that
  association is recreated by the operator.
  
  The following job log entries are symptomatic of this problem:
  
   DETAIL,..,CTGGA0063,Finding storage for virtual machines that
                       need to be protected
    ERROR,..,CTGGA2914,Unable to get cataloged VM for <VMName>
    ERROR,..,CTGGA0078,Failed to get the hypervisor volume for VM
                       <VMName>
  ...
     INFO,..,CTGGA2026,Starting backups of all VMs
    ERROR,..,CTGGA0216,Protection of vms failed :
                       com.vmware.vim25.ManagedObjectNotFound:
                       VirtualMachine:vm-1234.
  ...
     INFO,..,CTGGA0527,Overall Job Status COMPLETED
  SUMMARY,..,CTGGA2384,VM: <VMName>; Proxy: null; vSnaps: null;
                       Type: Incremental; Transport: null;
                       Transferred: null; Throughput: 0 B/s;
                       Queue Time: 0 second; Protected VMDKs: 0
                       of 0; Status: skipped
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.x
  
  Additional Keywords: SPP, SPPLUS, TS006869219, inventory
  

Local fix

• Ensure to :
  1. Run an Hypervisor Inventory.
  2. Associate again any VM to the SLA that must be protected.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.8                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.9. Note that this is subject to change at the     *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• The fix for this issue is to report a job log and progress
  message when a VM no longer exists and will be removed from the
  SLA.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Hypervis
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels