IT38753: CTGGA0490 DURING FILE CATALOGING ON SUSE LINUX ENTERPRISE SERVER 15

APAR status

• Closed as program error.

Error description

• During the Backup Process using the File Catalog where the
  VMGuest Target it's a SUSE Linux Enterprise Server 15, is
  reporting the error:
  CTGGA2399,Starting job for policy BACKUP with job name
  vmware_SLA (ID:1012). id -> 1633022886029.
  IBM Spectrum Protect Plus version 10.1.7-3103.
  CTGGA0490,File catalog inventory failed for VM ("MY-VM").
  Hypervisor VM "MY-VM"guest OS (Li
  nux 4.12.14-150.38-default SUSE Linux Enterprise Server 15) is
  not supported for file cataloging.
  
  
  More detais from the Virgo Log:
  
  
  INFO  pool-88423-thread-1
  c.c.e.s.protection.hypervisor.FileCatalog.FileCatalogWorker
   1633022886029 File cataloging failed
  com.syncsort.dp.xsb.commons.XSBException: Hypervisor VM "MY-VM"
  guest OS (Linux 4.12.14-150.38-default SUSE Linux Enterprise
  Server 15) is not supported for file cataloging.
  ERROR pool-88423-thread-1
  c.c.e.s.protection.hypervisor.FileCatalog.FileCatalogWorker
   1633022886029 File catalog inventory failed for VM ("MY-VM").
  Hypervisor VM "MY-VM" guest OS (Linux 4.12.14-150.38-default
  SUSE Linux Enterprise Server 15) is not supported for file
  cataloging.
  
  
  | MDVREGR 10.1.6 5737SPLUS |
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.7 and higher
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.7 and 10.1.8.           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.9.                                                *
  ****************************************************************
  

Problem conclusion

• The fix for this issue is handle unexpected formatting of the
  guest OS name.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Hypervis VMware
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels