IT38727: "OBJECT REFERENCE NOT SET TO AN INSTANCE OF AN OBJECT" IN CLOUDAGENT.LOG ON O365 CALENDAR BACKUP

APAR status

• Closed as program error.

Error description

• Microsoft Office 365 objects protection was introduced with
  IBM Spectrum Protect Plus 10.1.5 version.
  Backups for Calendar items in Microsoft O365 can fail with the
  following messages seen in the job log :
  
  SUMMARY,..,CTGGA2398,Starting job for policy office365_Test
                       (ID:1234). id -> <JobId>.
                       IBM Spectrum Protect Plus version
                       10.1.8-4124.
  ...
    ERROR,..,CTGGR0009,[<ProxyHostAddress] EXCHANGE CALENDARS
                       BACKUP - <UserEmail> - The task ended with
                       a failed status.
    ERROR,..,CTGGR0026,[<ProxyHostAddress] EXCHANGE CALENDARS
                       BACKUP - <UserEmail> - An unexpected error
                       occurred when processing the job
  
  More details from the CloudAgent.log found in the job log
  bundle :
  
  .. [INF] .. Feature's type: EXCHANGE CALENDARS BACKUP
  .. [INF] .. User's login: <UserEmail>
  ...
  .. [FTL] .. BackupFeatureBase -> ExecuteUserTaskAsync has
              thrown an exception
  System.NullReferenceException: Object reference not set to an
  instance of an object.
     at CloudAgent.Core.Office365.Providers.CalendarProvider.
        GetIncrementalChangesAsync(String userId, String
        parentFolderId, Dictionary`2 additionalData,
        SynchronizationToken synchronizationToken, Nullable`1
        token)+MoveNext() in C:\BuildAgent\work\cloud4Cloud\
        Release\src\CloudAgent.Core\Office365\Providers\
        CalendarProvider.cs:line 172
     at CloudAgent.Core.Office365.Providers.CalendarProvider.
        GetIncrementalChangesAsync(String userId, String
        parentFolderId, Dictionary`2 additionalData,
        SynchronizationToken synchronizationToken, Nullable`1
        token)+System.Threading.Tasks.Sources.IValueTaskSource
        <System.Boolean>.GetResult()
     at System.Linq.AsyncEnumerable.<ToListAsync>g__Core|620_0[
        TSource](IAsyncEnumerable`1 source, CancellationToken
        cancellationToken) in d:\a\1\s\Ix.NET\Source\System.Linq.
        Async\System\Linq\Operators\ToList.cs:line 27
     at System.Linq.AsyncEnumerable.<ToListAsync>g__Core|620_0
        [TSource](IAsyncEnumerable`1 source, CancellationToken
        cancellationToken) in d:\a\1\s\Ix.NET\Source\System.Linq.
        Async\System\Linq\Operators\ToList.cs:line 27
     at CloudAgent.Core.Office365.Features.ExchangeCalendars
        BackupFeature.SynchronizeFlatContainersStructure(Office
        TaskDetails task, IReadOnlyCollection`1 synchronized
        Containers, User sourceAccount, SynchronizationToken
        synchronizationToken)+MoveNext() in C:\BuildAgent\work\
        cloud4Cloud\Release\src\CloudAgent.Core\Office365\
        Features\ExchangeCalendarsBackupFeature.cs:line 904
     at CloudAgent.Core.Office365.Features.ExchangeCalendars
        BackupFeature.SynchronizeFlatContainersStructure(Office
        TaskDetails task, IReadOnlyCollection`1 synchronized
        Containers, User sourceAccount, SynchronizationToken
        synchronizationToken)+System.Threading.Tasks.Sources.
        IValueTaskSource<System.Boolean>.GetResult()
     at System.Threading.Tasks.ValueTask`1.ValueTaskSourceAsTask.
        <>c.<.cctor>b__4_0(Object state)
  --- End of stack trace from previous location where exception
      was thrown ---
     at System.Linq.AsyncEnumerable.Wait[T](ValueTask`1 task) in
        d:\a\1\s\Ix.NET\Source\System.Linq.Async\System\Linq\
        Operators\ToEnumerable.cs:line 69
     at System.Linq.AsyncEnumerable.<ToEnumerable>g__Core|615_0
        [TSource](IAsyncEnumerable`1 source)+MoveNext() in d:\a\
        1\s\Ix.NET\Source\System.Linq.Async\System\Linq\Operators
        \ToEnumerable.cs:line 30
     at System.Linq.Enumerable.WhereEnumerableIterator`1.ToList()
     at CloudAgent.Core.Office365.Features.BackupFeatureBase`2.
        ExecuteUserTaskAsync(TaskDetailsForAgent task,
        IPubliccloudRestService cloudRestService, Configuration
        configuration)
     at CloudAgent.Core.Office365.Features.BackupFeatureBase`2.
        ExecuteUserTaskAsync(TaskDetailsForAgent task,
        IPubliccloudRestService cloudRestService, Configuration
        configuration) in C:\BuildAgent\work\cloud4Cloud\Release\
        src\CloudAgent.Core\Office365\Features\BackupFeatureBase.
        cs:line 186
  .. [INF] .. <TaskId> finished. Status: "FAILED", Message:
           Object reference not set to an instance of an object.,
           ErrorCodes: 9999: 1
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.5 and later
  
  Additional Keywords: SPP, SPPLUS, TS006641662
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum ProtectPlus level 10.1.8                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level        *
  * 10.1.9. Note that this is subject to change at the           *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that after encountering the issue
  with incorrect data returned from the Microsoft Graph API, the
  backup is successfully continued
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels