IT38723: ORACLE DATABASES CAN BE SKIPPED DURING BACKUP, BUT THE JOB IS MARKED AS COMPLETED. CTGGA1958 AND CTGGA1980 INDICATED IN LOGS.

APAR status

• Closed as program error.

Error description

• For Oracle databases protected with IBM Spectrum Protect Plus,
  if the inventory task is unable to collect database
  information, then the Oracle databases are skipped during
  backup and SLA association is removed.
  The backup status is marked 'Completed'.
  It is not obvious for the operator that the Oracle databases
  association with the SLA is permanently removed.
  This means the affected databases will not be protected even
  when the inventory is again able to detect these.
  
  The following job log entries are symptomatic of this problem:
  
  SUMMARY,<timestamp>,CTGGA2398,Starting job for policy <SLAName>
                                (ID:1234). id -> <JobId>. IBM
                                Spectrum Protect Plus version
                                10.1.8-4115.
  ...
     WARN,<timestamp>,CTGGA1958,Failed to resolve selection db
                                <DBName> to databases. Backup
                                will skip this selection
     WARN,<timestamp>,CTGGA1980,SLA policy association will be
                                removed for db - <DBName>
  ...
     INFO,<timestamp>,CTGGA1773,[OracleHostAddress>] Disabling
                                log backups of databases
                                [<DBName>  ...]
  ...
   DETAIL,<timestamp>,CTGGA0804,Protection task 2 completed in
                                x hr(s) y min(s) z sec(s) and
                                ended with status COMPLETED.
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.x
  
  Additional Keywords: SPP, SPPLUS, TS006738861, inventory,
                       maintenance, cleanup
  

Local fix

• Ensure to :
  1. Run an Application Inventory
  2. A Maintenance
  3. Associate again to the SLA any database that must be
     protected.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.*                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level        *
  * 10.1.9. Note that this is subject to change at the           *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• Made a change to the return code of inventory when no Oracle
  homes are found on a server. With this if no Oracle homes are
  found it will not remove existing SLA associations from that
  server.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Apps     Oracle
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels