APAR status
Closed as program error.
Error description
Microsoft Office 365 objects protection was introduced with version 10.1.5 of IBM Spectrum Protect Plus. The backup of Microsoft Office 365 Exchange data can stop with the following messages seen in the job log : SUMMARY,..,CTGGA2398,Starting job for policy <SLAName>. id -> <JobId>. IBM Spectrum Protect Plus version 10.1.7-3102. ... INFO,..,CTGGA2107,Performing backup of databases [Mailbox] on application server <ProxyHost> ... INFO,..,CTGGA1712,Guest tools on <ProxyHost> already at latest version: 10.1.7.4124 DETAIL,..,CTGGA4000,[<ProxyHost>] Unix Host Agent 10.1.999. 4124 running as <SPPAgentUser> for backup (task ID: 1234...) DETAIL,..,CTGGA4001,[<ProxyHost>] Hostname: <ProxyHostName> / Operating System: Red Hat Enterprise Linux Server 7.8 x86_64 / Python: 3.6.9 ... INFO,..,CTGGR0005,[<ProxyHost>] EXCHANGE MAILBOX BACKUP - <UserEmail> - Starting task ERROR,..,CTGGR0009,[<ProxyHost>] EXCHANGE MAILBOX BACKUP - <UserEmail> - Task ended with status: failed. ERROR,..,CTGGR0026,[<ProxyHost>] EXCHANGE MAILBOX BACKUP - <UserEmail> - An unexpected error occurred when processing the job. In the CloudAgent.log found in the job log bundle, the following will be reported : .. [INF] [taskId=<TaskId>] .. Feature's type: EXCHANGE MAILBOX BACKUP .. [INF] [taskId=<TaskId>] .. User's login: <UserEmail> .. [INF] [taskId=<TaskId>] .. The CloudAgent has found 1 "EMAIL" to backup from last backup .. [INF] [taskId=<TaskId>] .. SendRequestWithRestResponse Request Completed: "OK" .. [INF] [taskId=<TaskId>] .. Task progress: 0% .. [INF] [taskId=<TaskId>] .. "DIRECTORY" 'AAMkA...AAA=', action '"None"', status 'succeeded' ... .. [FTL] [taskId=<TaskId>] .. BackupFeatureBase -> ExecuteUserTaskAsync has thrown an exception System.Exception: Unexpected error while marking container as removed. at ... ... .. [INF] [taskId=<TaskId>] .. Task <TaskId> finished. Status: "FAILED", Message: Unexpected error while marking container as removed., ErrorCodes: 9999: 1 IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.5 and later Additional Keywords: SPP, SPPLUS, TS005466673
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum ProtectPlus level 10.1.7 and level 10.1.8 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed IBM Spectrum Protect Plus level * * 10.1.9. Note that this is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
The issue was related to the incorrect processing of deleted mailbox folders. The problem has been fixed so the deleted mailbox folder are processed correctly and backup is successfully continued.
Temporary fix
Comments
APAR Information
APAR number
IT38566
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A17
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-10-01
Closed date
2021-11-17
Last modified date
2021-11-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024