APAR status
Closed as program error.
Error description
Storage Insights displays the following metrics, incorrectly, as zero: Written Capacity Limit (GiB),Used Written Capacity (GiB),Available Written Capacity (GiB),Used Written Capacity (%) They will be correct, non-zero values immediately after the daily full probe is run, but are observed to change to zero values after event-driven ?mini probes? are run against the device(s). The periodic mini probes do not process the received data correctly, and as a result the Storage Insights GUI updates these values to zero, and they will continue to display as zero until the next daily, scheduled full probe is run. ____________________________________________________ The defect is against component: 5608TPCSI Server/Manager build/release: 5.4.x Problem as described by customer: Zero values for written capacity metrics Initial customer impact (low/med/high): med
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users viewing capacity data after * * event-driven mini-probes occur * **************************************************************** * PROBLEM DESCRIPTION: * * Storage Insights is incorrectly displaying the following * * metrics * * as zero: * * * * Written Capacity Limit (GiB), * * Used Written Capacity (GiB), * * Available Written Capacity (GiB), * * Used Written Capacity (%) * * * * They are correctly shown, non-zero values immediately * * after the daily full probe is run, but are observed to * * change * * to zero values after event-driven "mini-probes" are run * * against the device(s). * * * * The periodic mini-probes do not process the received data * * correctly, and as a result the Storage Insights GUI updates * * these values to zero, and they will continue to display as * * zero until the next daily, scheduled full probe is run. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 4Q21 [ 54X-IBM-SI ] ( release target 4Q 2021 / October ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT38509
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-09-27
Closed date
2021-10-21
Last modified date
2021-10-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
08 February 2022