APAR status
Closed as program error.
Error description
A Pure storage device that is added to storage insights in a partially configured state, with no storage configured to hosts, fails to probe. Probes fail with 'device unreachable', and attempts to open the device in storage insights will see: BPCUI0032E Oops something wrong happened on our end. We did not receive any data for the request. Error code: TSS:500.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users adding/monitoring Pure storage * * device * **************************************************************** * PROBLEM DESCRIPTION: * * A Pure storage device that is added to storage insights in a * * partially configured state, with no storage configured to * * hosts, * * fails to probe. Probes fail with 'device unreachable', and * * attempts to open the device in storage insights will see: * * * * BPCUI0032E * * Oops something wrong happened on our end. We did not receive * * any * * data for the request. Error code: TSS:500. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 4Q21 [ 54X-IBM-SI ] ( release target 4Q 2021 / November ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT38492
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-09-24
Closed date
2021-09-30
Last modified date
2021-09-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
08 February 2022