APAR status
Closed as program error.
Error description
Attempts to start the IBM Storage Insights Data Collector service fail. Starting data collector... Invoking script "C:\IBM\Data Collector\bin\collectorSrvStartJava.bat" Failed to start data collector. Java process exited with code 0 Running the following command manually works, indicating that WMI is not misconfigured. wmic computersystem get name Disabling McAfee Adaptive Threat Protection allows the Data Collector to start and then McAfee can be re-enabled.
Local fix
Disable McAfee Adaptive Threat Protection to start the IBM Storage Insights Data Collector and then re-enable the McAfee software.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users installing Data Collector on * * Windows with McAfee Adaptive Threat Protection. * **************************************************************** * PROBLEM DESCRIPTION: * * Attempts to start the IBM Storage Insights Data Collector * * service fail on Windows if McAfee Adaptive Threat Protection * * is installed on the system. * * * * Starting data collector... * * Invoking script "C:\IBM\Data * * Collector\bin\collectorSrvStartJava.bat" * * Failed to start data collector. Java process exited with * * code 0 * * * * Running the following command manually works, indicating * * that * * WMI is not misconfigured. * * wmic computersystem get name * * * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 3Q22 [ 54X-IBM-SI ] ( release target 3Q 2022 / July ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT38432
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-09-20
Closed date
2022-07-06
Last modified date
2022-09-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
08 September 2022