APAR status
Closed as program error.
Error description
When Storage Insights probes a Spectrum Scale device it may fail with error message: Command execution failed: /usr/lpp/mmfs/bin/mmsdrquery sdrq_fs_info all all_remote, Error code:1, Error output:RXA_xxxxxx: sudo: timed out reading password Along with this logging output: 2021-09-05 17:24:16.540+0100 [EP-SubJob: xxxx] [ELASTICProvider.checkOutputForZimonHost] [ERROR] Failed to connect to ZiMon collector xxxxxxxx with error -1 2021-09-05 17:30:48.444+0100 [EP-SubJob: xxxx] [ELASTICNAPIProbe.collectResources] [ERROR] Parsing error com.ibm.srm.dc.common.exception.ProbeRunException: Command execution failed: /usr/lpp/mmfs/bin/mmdsh -N dc2-pdl-isssp02-gpfs /usr/lpp/mmfs/bin/mmdiag --version, Error code:1, Error output:RXA_xxxxxx: sudo: timed out reading password at com.ibm.srm.dc.probe.elastic.ELASTICProvider.handleSudoAndGe nericError(ELASTICProvider.java:155) 2021-09-05 17:36:47.016+0100 [EP-SubJob: xxxx] [ELASTICNAPIProbe.run()] [ERROR] Error running ELASTICNAPIDiscovery com.ibm.srm.dc.common.exception.ProbeRunException: Command execution failed: /usr/lpp/mmfs/bin/mmsdrquery sdrq_fs_info all all_remote, Error code:1, Error output:RXA_xxxxxx: sudo: timed out reading password at com.ibm.srm.dc.probe.elastic.ELASTICProvider.handleSudoAndGe nericError(ELASTICProvider.java:155) at com.ibm.srm.dc.probe.elastic.ELASTICProvider.getFileSystemOu tput(ELASTICProvider.java:597) at com.ibm.srm.dc.probe.elastic.ELASTICNAPIProbe.collectResourc es(ELASTICNAPIProbe.java:1160) at com.ibm.srm.dc.probe.elastic.ELASTICNAPIProbe.runProbe(ELAST ICNAPIProbe.java:667) at com.ibm.srm.dc.probe.elastic.ELASTICNAPIProbe.collectData(EL ASTICNAPIProbe.java:904) at com.ibm.srm.dc.probe.elastic.ELASTICNAPIProbe.run(ELASTICNAP IProbe.java:399) at com.ibm.srm.dc.common.api.probe.AbstractProbeCollector.colle ctAndProcessData(AbstractProbeCollector.java:118) at com.ibm.srm.dc.runtime.ep.ProbeHandler.handle(ProbeHandler.j ava:129) at com.ibm.srm.dc.runtime.ep.ExternalProcessLauncherProbe$SubJo bThread.run(ExternalProcessLauncherProbe.java:169) 2021-09-05 17:36:47.016+0100 [EP-SubJob: xxxxx] [ELASTICNAPIProbe.run] [LOG] HWNEP0112E The CLI command that was issued for the storage system failed and generated the following error: Command execution failed: /usr/lpp/mmfs/bin/mmsdrquery sdrq_fs_info all all_remote, Error code:1, Error output:RXA_16308595009340767295714404149961: sudo: timed out reading password
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users monitoring Spectrum Scale device * **************************************************************** * PROBLEM DESCRIPTION: * * When Storage Insights probes a Spectrum Scale device it * * may fail with error message: * * * * Command execution failed: /usr/lpp/mmfs/bin/mmsdrquery * * sdrq_fs_info all all_remote, Error code:1, Error * * output:RXA_xxxxxx: * * sudo: timed out reading password * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 4Q21 [ 54X-IBM-SI ] ( release target 4Q 2021 / October ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT38304
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-09-09
Closed date
2021-10-04
Last modified date
2021-10-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
08 February 2022