IT38069: CTGGA2649 ERROR: UNKNOWN ERROR (EVDDK-1) FROM UNSUPPORTED VERSIONS OF VSPHERE OR ESXI.

APAR status

• Closed as program error.

Error description

• Unsupported versions of vSphere or ESXi may cause backups to
  fail with evddk-1 error in the Job Log:
  ERROR,XXXXXXXXXXXXX,DAY DATE MONTH YEAR HH:MM:SS
  TIMEZONE,2,CTGGA2649,Backup of virtual machine (VM) <FQDN> has
  failed. Error: Unknown error (evddk-1)
  
  If the above message is seen, the vSphere and ESXi versions in
  the environment should be checked against the supported level
  documented in the 'Hypervisor and cloud instance requirements'
  subsection of the 'System Requirements' section of the installed
  IBM Spectrum Protect Plus product documentation.
  
  The documentation can be accessed through the following link:
  'IBM Spectrum Protect Plus documentation':
  https://www.ibm.com/docs/en/spp
  
  Alternatively, ESXi version information information can be found
  by searching for 'esxVersion' in the <VM_NAME>.json file in this
  section of the job log bundle:
  vadp -> <VADP_NAME> -> vmdkbackupproxy -> <JOB_NUMBER> ->
  <VM_NAME>.json
  
  Example:
  "esxVersion": "5.5",
  
  Versions affected:
  10.1.x
  

Local fix

• Upgrade vSphere or ESXi to a supported level as documented in
  the System Requirements section of the installed IBM Spectrum
  Protect Plus product documentation.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.8.                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.9. Note that this is subject to change at the     *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• The fix for this issue is to check for minimal supported VMware
  ESXi host version during backup.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Hypervis VMware
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels