IT37957: XIV PROBE FAILS DURING DATA COLLECTION

APAR status

• Closed as program error.

Error description

• Data collection for some XIV storage fails in Storage Insights
  although performance data is being collected successfully.
  
  
  probe-data-processor error Exception encountered when
  processing Probe data under Probe Data Processor for device
  <device> com.ibm.srm.dataprocessor.probe.service.exception.Prob
  eDataProcessorException:Error while Processing probe data; Cause
  org.xml.sax.SAXException: Exception occured while parsing output
  file
  
  
  Error while Processing probe data
  com.ibm.srm.dataprocessor.probe.service.exception.ProbeDataProc
  essorException:Error while Processing probe data
  at com.ibm.srm.dataprocessor.probe.xiv.XIVProbeProcessor.proces
  sOutputFile(XIVProbeProcessor.java:53)
  at com.ibm.srm.dataprocessor.common.probe.api.AbstractProbeData
  Processor.processProbeData(AbstractProbeDataProcessor.java:186)
  at com.ibm.srm.dataprocessor.common.probe.api.AbstractProbeData
  Processor.processKafkaProbeData(AbstractProbeDataProcessor.java
  :2042)
  at com.ibm.srm.dataprocessor.probe.service.impl.AbstractDataPro
  cessorService.processOnMessage(AbstractDataProcessorService.jav
  a:461)
  at com.ibm.srm.dataprocessor.probe.service.impl.ProbeDataProces
  sorService.onMessage(ProbeDataProcessorService.java:214)
  at com.ibm.srm.utils.kafka.consumer.tasks.ConsumerTask.lambda$r
  un$1(ConsumerTask.java:237)
  at com.ibm.srm.utils.kafka.consumer.tasks.ConsumerTask$$Lambda$
  266/0x0000000028090a80.run(UnknownSource)
  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPool
  Executor.java:1160)
  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoo
  lExecutor.java:635)
  at java.lang.Thread.run(Thread.java:822)
  Caused by: com.ibm.srm.dataprocessor.probe.service.exception.Pr
  obeDataProcessorException:Error parsing output file
  at com.ibm.srm.dataprocessor.xiv.parser.ProbeOutputParser.parse
  Statistics(ProbeOutputParser.java:319)
  at com.ibm.srm.dataprocessor.probe.xiv.XIVProbeProcessor.proces
  sOutputFile(XIVProbeProcessor.java:50)
  ... 9 more
  Caused by: java.lang.NullPointerException
  at com.ibm.srm.dataprocessor.xiv.parser.ProbeOutputParser.endEl
  ement(ProbeOutputParser.java:860)
  at
  org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown
  Source)
  at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanEn
  dElement(UnknownSource)
  at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$Fragme
  ntContentDispatcher.dispatch(UnknownSource)
  at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDo
  cument(UnknownSource)
  at org.apache.xerces.parsers.XML11Configuration.parse(Unknown
  Source)
  at org.apache.xerces.parsers.XML11Configuration.parse(Unknown
  Source)
  at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
  at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown
  Source)
  at
  org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown
  Source)
  at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
  at com.ibm.srm.dataprocessor.xiv.parser.ProbeOutputParser.parse
  Statistics(ProbeOutputParser.java:316)
  ... 10 more
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users XIV storage device                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Data collection for some XIV storage fails in Storage        *
  * Insights                                                     *
  * although performance data is being collected successfully.   *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following release:
  
  IBM Storage Insights 3Q21   [ 54X-IBM-SI ]
  
  ( released 3Q 2021 / September )
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels