IT37945: HYPER-V VM BACKUP FAILURE DUE TO FAILED ADD DISK TO CLUSTER

APAR status

• Closed as program error.

Error description

• Hyper-V VMs backup failed on IBM  Spectrum Protect Plus with
  following error found in job log:
  
  CTGGA2649,Backup of virtual machine (VM) XXXXX has failed.
  Error:
  
  Failed to create hypervisor clustered volume. Reason: Failed to
  add disk to cluster.
  
  During hyper-V backup the backup disks are created and mapped to
  the hyper-V hosts,
  
  but fail when mapping to the Hyper-V cluster. The primary cause
  is the disk being
  
  in a bad state between adding it as cluster resource and adding
  it as a cluster shared
  
  volume.  In some environments a delay between those steps is
  needed to prevent this
  
  failure.  Clean up process also doesn't delete these failed
  disks. Manual clean up is need
  
  to delete failed disks.
  
  IBM Spectrum Protect Versions Affected: 10.1.x
  Additional Keywords: SPPLUS, Hyper-V, mapping
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.7 and 10.1.8            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.8 ifix2 and 10.1.9. Note that this is subject to change *
  * at the discretion of IBM                                     *
  ****************************************************************
  

Problem conclusion

• To fix this issue a delay was added during cluster disk creation
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Hypervis HyperV
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels