APAR status
Closed as program error.
Error description
Storage Insights is not accurately displaying the consolidated ?data collection? status. For example it is displaying combinations such as the following: Data collection status: Device Unreachable; while right next to that, the Probe status is shown as: ?running?. This is not a valid situation - if a device is unreachable, a probe cannot run. Data collection status: running; Probe status: invalid credentials. Similarly this combination is inaccurate and impossible. ____________________________________________________ The defect is against component: 5608TPCSI Server/Manager build/release: 5.4.x Problem as described by customer: Invalid data collection status Initial customer impact (low/med/high): med
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users monitoring block storage devices * **************************************************************** * PROBLEM DESCRIPTION: * * Storage Insights is not accurately displaying the * * consolidated * * 'Data Collection' status. For example it is displaying * * combinations such as the following: * * * * Data collection status: Device Unreachable; while right * * next to that, the Probe status is shown as: "Running". * * This is not a valid situation - if a device is unreachable, * * a probe cannot run. * * * * Similarly this combination is inaccurate and impossible: * * Data collection status: running; Probe status: invalid * * credentials. * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is contained in the following release: IBM Storage Insights 3Q21 [ 54X-IBM-SI ] ( released 4Q 2021 / October )
Temporary fix
Comments
APAR Information
APAR number
IT37944
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-08-09
Closed date
2021-12-07
Last modified date
2021-12-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
08 February 2022