APAR status
Closed as program error.
Error description
Pre-existing alert definitions in a custom alert policy may not be migrated properly. The following issues have been observed: - False positive ?status? alerts generated indicating a resource is ?not normal?. In reality, the resource is in normal state. This occurs during scheduled daily probes and miniprobes, potentially causing a flood of alerts for each resource. When the probe completes, the resources are correctly re-identified as being in a normal state. - Alert definition is missing Category information, e.g. Write-cache Delay Percentage is missing Node Category
Local fix
A production side fix has been deployed, but if problems persist, the following workaround may resolve the issue: Edit and save the problematic alert definition after migration to properly re-create the alert definition.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users with custom alerts defined when * * their tenant is updated to newer version * **************************************************************** * PROBLEM DESCRIPTION: * * Pre-existing alert definitions in a custom alert policy may * * not * * be migrated properly to the new version of Storage Insights. * * * * The following issues have been observed: * * * * - False positive "status" alerts generated indicating a * * resource is "not normal". In reality, the resource is in * * normal * * state. This occurs during scheduled daily probes and * * mini-probes, potentially causing a flood of alerts for each * * resource. When the probe completes, the resources are * * correctly re-identified as being in a normal state. * * * * - Alert definition is missing Category information, for * * example * * Write-cache Delay Percentage is missing Node Category * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 3Q21 [ 54X-IBM-SI ] ( release target 3Q 2021 / September ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT37860
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-08-03
Closed date
2021-08-23
Last modified date
2021-08-23
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
08 February 2022