IT37814: PERMISSIONS PROBLEM WHEN ACCESSING THE C:\IBM DIRECTORY SUBTREE AFTER INSTALL OR UPGRADE TO CLIENT 8.1.12 OR 7.1.8.11

APAR status

• Closed as program error.

Error description

• The installation (new or upgrade) of the IBM Spectrum Protect
  client versions 8.1.12.0 or 7.1.8.11 triggers some ownership /
  permissions changes of C:\IBM subtree.
  If there are other IBM products installed which need access to
  the same subtree, that may cause permission problems with these
  other IBM products.
  
  In the client installation log file we can see these lines
  showing the changes made:
  
  MSI (s) (AC:0C) [07:03:43:459]: Doing action: ResetPermission
  Aktion beendet um 7:03:43: WebServiceCheckAndStop. Rückgabewert
  0.
  Aktion gestartet um 7:03:43: ResetPermission.
  1: ResetPermission: starting script
  1: C:\WINDOWS\system32\cmd.exe /c takeown /R /A /F C:\IBM
  1: C:\WINDOWS\system32\cmd.exe /c icacls C:\IBM /q /c /t /reset
  1: C:\WINDOWS\system32\cmd.exe /c icacls C:\IBM\SpectrumProtect
  /inheritancelevel:d - skipped - directory doesn't exist.
  1: C:\WINDOWS\system32\cmd.exe /c icacls C:\IBM\SpectrumProtect
  /remove Users - skipped - directory doesn't exist.
  1: C:\WINDOWS\system32\cmd.exe /c icacls C:\IBM\SpectrumProtect
  /t /grant Users:(RX) - skipped - directory doesn't exist.
  1: ResetPermission: exiting script
  
  
  IBM Spectrum Protect Versions Affected:
  
       Backup-Archive client version 8.1.12.0 on Windows
       Backup-Archive client version 7.1.8.11 on Windows
       Data Protection for VMware version 8.1.12.0 on Windows
       Data Protection for VMware version 7.1.8.11 on Windows
  
    | MDVREGR 8.1.12.0-5698ISMCL |
    | MDVREGR 7.1.8.11-5698ISMCL |
    | MDVREGR 8.1.12.0-5725TVEVM |
    | MDVREGR 7.1.8.11-5725TVEVM |
  
  For Backup-Archive client  see APAR  IT37507
  
  
  Additional Keywords: TS005706517   TSM Websphere Application
       Server WAS TSMVE DPVE
  

Local fix

• Adjust the permissions of the C:\IBM folder as needed after the
  client installation is done.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  *  IBM Spectrum Protect for Virtual Environment Data           *
  * Protection for VMware 8.1.12 running on Microsoft Windows    *
  * x64 platform                                                 *
  *  IBM Spectrum Protect for Virtual Environment Data           *
  * Protection for VMware 7.1.8.11 running on Microsoft Windows  *
  * x64 platform                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the  IBM Spectrum     *
  * Protect for Virtual Environment Data Protection for VMware   *
  * version 8.1.13 on Microsoft Windows x64 platform.Note that   *
  * this is subject to change at the discretion of IBM.          *
  ****************************************************************
  

Problem conclusion

• After a new installation of a fixed version then the
  permissions for C:\IBM folder will not be reset during a
  following upgrade to a higher version.
  After the first upgrade from an affected version to a fixed
  version the local fix needs to be applied. Then in following
  upgrades to higher versions the permissions for C:\IBM folder
  will not be reset.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

  IT37507

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• INSTALL
  

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels