IT37812: AGENT CRASH WITH MESSAGE SYSTEM.DATA.ODBC.ODBCEXCEPTION CAUSING MICROSOFT SQL LOG BACKUP FAILURE

APAR status

• Closed as program error.

Error description

• Using IBM Spectrum Protect Plus, a log backup failure for
  Microsoft SQL database can be caused by a IBM Spectrum Protect
  Plus SQL Agent crash.
  The failure messages seen in the job log can vary.
  This APAR applies when the following type of message is seen in
  the Windows event log of the SQL server at the time of failure:
  
  Information,<timestamp>,Windows Error Reporting,1001,None,
                          "Fault bucket , type 0
            Event Name: CLR20r3
              Response: Not available
                Cab Id: 0
     Problem signature:
        P1: sqllogbackup.exe
        P2: 10.1.8.3253
        P3: 60787753
        P4: System.Data
        P5: 4.7.3710.0
        P6: 5f52abb0
        P7: 27c2
        P8: 10
        P9: System.Data.Odbc.OdbcException
        P10:Attached files:
  \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB53.tmp.mdmp
  \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBD48.tmp.
  WERInternalMetadata.xml
  ...
     Rechecking for solution: 0
     Report Id: a0c787fd-ff8a-4ff3-8bff-752fbcf2d478
     Report Status: 100
     Hashed bucket:
     Cab Guid: 0"
  
  The important information to match this APAR is :
     "System.Data.Odbc.OdbcException"
  
  | MDVREGR 10.1.5 5737SPLUS |
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.6 and later.
  
  Additional Keywords: SPP, SPPLUS, TS006279515, crash
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.7 and 10.1.8            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see ERROR description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.8 ifix2 and 10.1.9. Note that this is subject to change *
  * at the discretion of IBM                                     *
  ****************************************************************
  

Problem conclusion

• Fixed SQL log backup issue, when SQL instance TCP port is not
  default, or log backup encounters unexpected SQL VDI error.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Apps     SQL
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels