IBM Support

IT37788: TICKETS TAB DOES NOT DISPLAY ALL TICKETS FOR THE STORAGE DEVICE

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APAR status

  • Closed as program error.

Error description

  • The Tickets tab for a given storage device in IBM Storage
Insights should display open and closed cases for that device.
Some older closed cases are displayed but none of the newer open
cases are listed.  This includes cases opened through Call Home,
Storage Insights, or directly through the support community.
This does not change as cases move from open to closed.  The
list of cases associated with that storage device is not
accurately received and displayed.

Local fix

  • None.  Access cases directly from the IBM Support Community
until resolved.

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* IBM Storage Insights users viewing the open and closed       *
* support cases for a device                                   *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* The Tickets tab for a given storage device in IBM Storage    *
* Insights should display open and closed cases for that       *
* device.                                                      *
*                                                              *
* Some older closed cases are displayed but none of the        *
* newer open cases are listed.  This includes cases opened     *
* through Call Home, Storage Insights, or directly through the *
*                                                              *
* support community.                                           *
*                                                              *
* This does not change as cases move from open to closed.      *
* The list of cases associated with that storage device is not *
* accurately received and displayed.                           *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

Problem conclusion

  • The fix for this APAR is targeted for the following release:

IBM Storage Insights 3Q21   [ 54X-IBM-SI ]
( release target 3Q 2021 / September )

The target dates for future releases do not represent a formal
commitment by IBM. The dates are subject to change without
notice.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT37788
    • 

  • Reported component name
    STORAGE INSIGHT
    • 

  • Reported component ID
    5608TPCSI
    • 

  • Reported release
    54X
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-07-27
    • 

  • Closed date
    2021-08-11
    • 

  • Last modified date
    2021-08-11
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    STORAGE INSIGHT
    • 

  • Fixed component ID
    5608TPCSI
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            08 February 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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