IT37736: BACKUP OF MAILBOX FOR 500 USERS APPEARS HUNG

APAR status

• Closed as program error.

Error description

• While performing Backup for 500 Mailbox users, the backup hangs
  showing error messages: CTGGR0035(The task ended with partial
  status), CTGGR0034(Connection timeout).
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.8                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level 10.1.8 *
  * ifix2 and 10.1.9. Note that this is subject to change at the *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that when protecting a mailboxes
  for a bigger number of users the job not hangs and it is
  completed.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Apps     O365
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels