IT37705: PERFORMANCE MONITORING FAILURE SHOWS DEVICE UNREACHABLE RATHER THAN INSUFFICIENT PERMISSIONS OR ROLE

APAR status

• Closed as program error.

Error description

• Add a Spectrum Virtualize storage device to Storage Insights
  using a user with only the monitor role.  If the statistics
  collection hasn't already been enabled on the storage device,
  the performance monitoring will fail.  The reason for the
  failure is shown as device unreachable rather than insufficient
  permissions or role in the data collection status.  The IBM
  Documentation covers the actions to take to enable this, but it
  should have been easier to identify from the Storage Insights
  GUI rather than requiring log review through a support case.
  
  User roles for collecting performance metadata from IBM Spectrum
  Virtualize
  https://www.ibm.com/docs/en/storage-insights?topic=svcsv-user-r
  oles-collecting-performance-metadata-from-spectrum-virtualize
  
  If the user has the Monitor role on the storage system, IBM
  Storage Insights can't automatically restart the collection. To
  manually start the collection of performance metadata on the
  storage system, complete the following steps:
  - Log on to the storage system as a user with the Administrator,
  or SecurityAdmin role.
  - Run the following command:  svctask startstats -interval 5
  

Local fix

• Follow the guidance in the IBM Documentation for Storage
  Insights.
  User roles for collecting performance metadata from IBM Spectrum
  Virtualize
  https://www.ibm.com/docs/en/storage-insights?topic=svcsv-user-r
  oles-collecting-performance-metadata-from-spectrum-virtualize
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring Spectrum Virtualize    *
  * storage device                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Add a Spectrum Virtualize storage device to Storage Insights *
  * using a user with only the monitor role.  If the statistics  *
  * collection hasn't already been enabled on the storage        *
  * device,                                                      *
  * the performance monitoring will fail.  The reason for the    *
  * failure is shown as device unreachable rather than           *
  * insufficient                                                 *
  * permissions or role in the data collection status.  The IBM  *
  * Documentation covers the actions to take to enable this, but *
  * it                                                           *
  * should have been easier to identify from the Storage         *
  * Insights                                                     *
  * GUI rather than requiring log review through a support case. *
  *                                                              *
  * If the user has the Monitor role on the storage system, IBM  *
  * Storage Insights can't automatically restart the collection. *
  * To                                                           *
  * manually start the collection of performance metadata on the *
  * storage system, complete the following steps:                *
  * - Log on to the storage system as a user with the            *
  * Administrator,                                               *
  * or SecurityAdmin role.                                       *
  * - Run the following command:  svctask startstats -interval 5 *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following release:
  
  IBM Storage Insights 4Q21   [ 54X-IBM-SI ]
  
  ( released 4Q 2021 / December )
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels