IBM Support

IT37506: DATAPOWER MAY RESTART AFTER PROCESSING 4 BILLION LOG TARGET MESSAGES VIA SYSLOG-TCP OR NFS

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APAR status

  • Closed as program error.

Error description

  • syslog-tcp and nfs type log targets may be susceptible to
unexpected reloads after processing 4 billion messages, while
trying to access a log target that no longer exists.

Local fix

  • Restart DataPower before any syslog-tcp or NFS log targets reach
 4 billion events.
Can check current number in the WebGUI:
Main > Log Target Status, Processed Events column

Problem summary

  • An incorrect count occuring on each event subscribed
log messages on syslog-tcp or nfs targets would increment a
counter. If this counter rolled over a deletion of the target
may occur and and unexpected reload of the device would occur.

Problem conclusion

  • Resolve the incorrect count.

Fixed in: 2018.4.1.18 10.0.1.5

Temporary fix

  • run show logging status, if a syslog-tcp or nfs
type log target is approaching 4 billion processed events
either restart the device or disable and reinable the impacted
log targets.

Comments

  • 



APAR Information




    

  • APAR number
    IT37506
    • 

  • Reported component name
    DATAPOWER
    • 

  • Reported component ID
    DP1234567
    • 

  • Reported release
    18X
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-07-27
    • 

  • Closed date
    2021-09-27
    • 

  • Last modified date
    2021-09-27
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    DATAPOWER
    • 

  • Fixed component ID
    DP1234567
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateways"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"18X"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            28 September 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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