IBM Support

IT37329: STORAGE INSIGHTS GUI STAYS IN LOADING WHEN USING NON-ASCII CHARACTERS IN THE IBMID USER NAME.

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APAR status

  • Closed as program error.

Error description

  • When using non-ASCII characters in the IBMID profile i.e. in the
first name, last name,... the Storage Insights GUI stays in
loading after login.

Local fix

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* IBM Storage Insights users with non-ASCII characters in      *
* their IBMid profile                                          *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* When a customer's IBMid profile contains any non-ASCII       *
* characters the Storage Insights GUI stays in loading after   *
* login.                                                       *
*                                                              *
****************************************************************
* RECOMMENDATION:                                              *
* Edit your IBMid profile to remove any non-ASCII              *
* characters:                                                  *
*                                                              *
* https://myibm.ibm.com                                        *
*                                                              *
****************************************************************

Problem conclusion

  • The fix for this APAR is targeted for the following release:

IBM Storage Insights 3Q21   [ 54X-IBM-SI ]
( release target 3Q 2021 / September )

The target dates for future releases do not represent a formal
commitment by IBM. The dates are subject to change without
notice.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT37329
    • 

  • Reported component name
    STORAGE INSIGHT
    • 

  • Reported component ID
    5608TPCSI
    • 

  • Reported release
    542
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-06-18
    • 

  • Closed date
    2021-07-22
    • 

  • Last modified date
    2021-07-22
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    STORAGE INSIGHT
    • 

  • Fixed component ID
    5608TPCSI
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"542"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            08 February 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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