IT37170: PROBE FAILS FOR PURE ARRAY [MISSING PERSONALITY TYPE]

APAR status

• Closed as program error.

Error description

• After adding a Pure FlashArray to Storage Insights, the probe
  fails during data collection.
  
  trace log errors for the probe:
  [NAPIPostProcess-<name>_Pure Storage FlashArray <name>]
  [NAPIProbePostProcess.process] [ERROR] Encountered an SQL
  exception while persisting data: com.ibm.tpc.infrastructure.map
  ping.ThirdPartyStorage_StorageSubsystemResDBMapperMissing person
  
  java.sql.SQLException: com.ibm.tpc.infrastructure.mapping.Thir
  dPartyStorage_StorageSubsystemResDBMapperMissing personality typ
  
  	at com.ibm.tpc.infrastructure.mapping.ThirdPartyStorage_Stora
  geSubsystemResDBMapper.persist(ThirdPartyStorage_StorageSubsyst
  emResDBMapper.java:336)
  	at com.ibm.tpc.disk.collection.DiskCIMProcessor.persist(DiskCI
  MProcessor.java:1889)
  	at com.ibm.tpc.discovery.parser.NAPI_THIRD_PARTY_Parser.proces
  sOutputFile(NAPI_THIRD_PARTY_Parser.java:94)
  	at com.ibm.tpc.disk.discovery.THIRD_PARTY_PostProcess.parse(TH
  IRD_PARTY_PostProcess.java:93)
  	at com.ibm.tpc.disk.discovery.NAPIProbePostProcess.process(NAP
  IProbePostProcess.java:405)
  	at com.ibm.tpc.Router.perform(Router.java:728)
  	at com.ibm.tpc.Router.perform(Router.java:457)
  	at com.ibm.tpc.discovery.ProcessProcessor.process(ProcessProce
  ssor.java:78)
  	at com.ibm.tpc.infrastructure.threads.TPCThread.run(TPCThread.
  java:253)
  

Local fix

• Correct the configuration on the Pure Array to define as block,
  file, or object storage.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users adding/monitoring Pure storage    *
  * device                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * After adding a Pure FlashArray to Storage Insights, the      *
  * probe                                                        *
  * may fail during data collection if the device is in a        *
  * partially                                                    *
  * configured state, with no storage configured to hosts.       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q21   [ 54X-IBM-SI ]
  
  ( release target 4Q 2021 / November )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels