IT37071: NEW VM BACKUPS MAY INDICATE SUCCESSFUL IN JOB LOG BUT WILL NOT CATALOG FOR RECOVERY AT THE END OF JOB.

APAR status

• Closed as program error.

Error description

• A backup job may end with partial status, indicating that some
  VM backups were successful, but those VM versions will not show
  up in the restore screen. This is due to an error when
  cataloging the recovery metadata for those VMs at the end of the
  backup job. The error is caused by improper handling of VMs
  which are no longer accessible but are still assigned to the SLA
  policy.
  
  The following related error messages can be found in the job
  log:
  
  CTGGA2754,Error obtaining source information Failed to connect
  to hypervisor <hypervisor_name>
  CTGGA0457,Exception occurred while cataloging data
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.7 and 10.1.8           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see ERROR description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.8 patch1 and 10.1.9.                              *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• The fix for this issue was to improve the error handling during
  the catalog phase of the VM backup job.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels