APAR status
Closed as program error.
Error description
When the vCenter is upgraded to 7.0.2 - build 17694817 or newer, IBM Spectrum Protect Plus can experience extended backup times or backup failures. Virgo log will show following errors: INFO <...> c.c.e.s.p.hypervisor.nativesnap.HypervisorObjectsCollector 1617278400012 Unable to get cataloged VM: <vmname> java.lang.NullPointerException: null at com.catalogic.ecx.serviceprovider.protection.hypervisor.nat ivesnap.HypervisorObjectsCollector.getVmDatastores(HypervisorOb jectsCollector.java:438) at com.catalogic.ecx.serviceprovider.protection.hypervisor.nat ivesnap.SnapshotProviderSWF.getVmsAndDatastores(SnapshotProvide rSWF.java:1843) at com.catalogic.ecx.serviceprovider.protection.hypervisor.nat ivesnap.SnapshotProviderSWF.performBackup(SnapshotProviderSWF.j ava:275) at com.catalogic.ecx.serviceprovider.protection.hypervisor.nat ivesnap.ProtectionSnapshotChunkExecutorNative.process(Protectio nSnapshotChunkExecutorNative.java:158) IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.6 and higher Initial Impact: Medium Additional Keywords: SPP, SPPlus, TS005339878
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus levels 10.1.6, 10.1.7 and 10.1.8 * **************************************************************** * PROBLEM DESCRIPTION: * * see ERROR Description * **************************************************************** * RECOMMENDATION: * * This problem is currently projected to be fixed in IBM * * Spectrum Protect Plus level 10.1.8 patch1 and 10.1.9. Note * * that this is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
This fix has improved error handling and timeouts when there are issues loading events from vCenter after upgrade to 7.0u2 or later.
Temporary fix
Comments
APAR Information
APAR number
IT37068
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A17
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-05-31
Closed date
2021-06-22
Last modified date
2021-06-22
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024