APAR status
Closed as program error.
Error description
End-users are presented with the following pop-up message: BPCUI0032E ?Event Service is not available? when trying to delete or acknowledge alerts in Storage Insights. Internally, the details of this error are as follows: ERROR Response payload (status=500) for request https://insight s.ibm.com/api/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/0/rest/srm/v 2/alert:{?result?:{?type?:?E?,?msgId?:?BPCUI0032E?,?text?:?Event is not available.?,?time?:1622097075804}} ____________________________________________________ The defect is against component: 5608TPCSI Server/Manager build/release: 5.4.x Problem as described by customer: Storage Insights not allowing removal of Alerts. Initial customer impact (low/med/high): med
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users deleting or acknowledging large * * number of alerts * **************************************************************** * PROBLEM DESCRIPTION: * * When Storage Insights users try to delete or * * acknowledge hundreds or thousands of alerts at * * once they are presented with the following pop-up * * message: * * * * BPCUI0032E "Event Service is not available" when trying * * to delete or acknowledge alerts in Storage Insights. * * * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is contained in the following release: IBM Storage Insights 3Q21 [ 54X-IBM-SI ] ( released 4Q 2021 / October )
Temporary fix
Comments
APAR Information
APAR number
IT37056
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-05-28
Closed date
2021-12-07
Last modified date
2021-12-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
08 February 2022