IT37049: VMWARE BACKUP "ANS9921E VIRTUAL MACHINE DISK VERIFICATION CHECK FAILED" AND "ANS9919E FAILED TO FIND EXPECTED CONTROL FILES"

Download Information: Version 8.1.12.x Data Protection for VMware

APAR status

• Closed as program error.

Error description

• Data Protection for VMware incremental backups of random VMware
  guests fail with the following error messages:
  
  
  ANS9921E Virtual machine disk, <vm_name> (Hard Disk <n>),
  verification check failed (<xxxxx>/<yyyyy>). If the disk is on
  an NFS datastore and the disk size was recently changed or the
  disk was moved from non-NFS datastore to NFS datastore, the
  verification failure is expected and a full backup is required.
  
  
  ANS9919E Failed to find the expected control files for
  <vm_name>.
  
  
  ANS4174E Full VM backup of VMware Virtual Machine <vm_name>
  failed with RC=7327 mode=Incremental Forever - Incremental,
  target node name=<node_name>, data mover node
  name=<dm_node_name>
  
  
  IBM Spectrum Protect Versions Affected:
  IBM Spectrum Protect for Virtual Environments - Data Protection
  for VMware version 8.1.11 and later on Windows and Linux
  
  Additional Keywords: ANS9921E, ANS9919E, RC=7327, tsm,
  TS004692985
  | MDVREGR 8.1.11.0-TIV_5725TVEVM |
  

Local fix

• Refer to the flash for this APAR at
  https://www.ibm.com/support/pages/node/6457031
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments Data           *
  * Protection for VMware versions 8.1.11 and  8.1.12 running on *
  * all Microsoft Windows x64 and Linux x86 platforms.           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Data Protection   *
  * for VMware Data Mover version 8.1.12.1 and 8.1.13 on Windows *
  * x64 and Linux x86 platforms.                                 *
  * Note 1: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• Verification code was adapted to QueryAllocatedBlocks output 1MB
  alignment.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmagent
  

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels

• R81L PSY

     UP

• R81W PSY

     UP