APAR status
Closed as program error.
Error description
When backing up virtual machines via IBM Spectrum Protect Plus, it fails with following error in job log: CTGGA2649,Backup of VM <vm-name> failed due to an unexpected error. Contact support for further assistance. Error: Unable to find target storage volume to perform incremental backup for VM <vm-name> When checking virgo log, it gets the volume with associated groupId. It further checks for the volume in CbtVolumeMapping, and no mapping is found: INFO pool-1016-thread-1 c.c.e.s.protection.hypervisor.cbt.CbtTargetVolumeHandlerNfs 1617741028130 Checking for volume in CbtVolumeMapping 5899af1346f64da494c0ef2235240f70 INFO pool-1016-thread-1 c.c.e.s.protection.hypervisor.cbt.CbtTargetVolumeHandlerNfs 1617741028130 No mapping found. Mapping table: The volume is created and then deleted on vSnap side for some reasons in previous failed backup, but vSnap volume reference is still remained in SPP server side. Thus SPP still tries to use this volume mapping for subsequent backups and no volume is returned from vSnap side. Versions affected: 10.1.7.* and 10.1.8
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus levels 10.1.7 and 10.1.8 * **************************************************************** * PROBLEM DESCRIPTION: * * see ERROR Description * **************************************************************** * RECOMMENDATION: * * This problem is currently projected to be fixed in IBM * * Spectrum Protect Plus level 10.1.8 patch1 and 10.1.9 * * Note that this is subject to change at the discretion of * * IBM. * ****************************************************************
Problem conclusion
The fix allows the VM backup job to continue if the vSnap volume previously used for backup no longer exists.
Temporary fix
Comments
APAR Information
APAR number
IT36846
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A17
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-05-11
Closed date
2021-06-17
Last modified date
2021-06-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024