APAR status
Closed as program error.
Error description
The IBM Spectrum Protect Plus backup job can stop with the following message seen in the job log when protecting VM guests : SUMMARY,<timestamp>,CTGGA2399,Starting job for policy BACKUP with job name <SLAName> (ID:<SLAId>). id -> <JobId>. IBM Spectrum Protect Plus version 10.1.7-3102. ... DETAIL,<timestamp>,CTGGA0576,Initializing backup of vm: <GuestName> (host: <ESXiHostAddress) data center: <DatacenterName> DETAIL,<timestamp>,CTGGA0671,Backing up VM (<GuestName>) from remote proxy (IP: <vADPIP> Host name: <vADPName>) INFO,<timestamp>,CTGGA2110,Will do incremental backup for VM <GuestName> WARN,<timestamp>,,SPP failed to receive status updates from the backup process on proxy (<vADPName>) will stop the backup of VM (<GuestName>). WARN,<timestamp>,CTGGA2410,VM <GuestName> is in need for consolidation ERROR,<timestamp>,CTGGA2649,Backup of VM <GuestName> failed due to an unexpected error. Contact support for further assistance. Error: SPP failed to receive status updates from the backup process on proxy (<vADPName>) stopped the backup of VM (<GuestName>) Typically, the warning reporting the unresponsive vADP will be seen 60 minutes after having started the backup of the affected guest. The IBM Spectrum Protect Plus host will retry during a period of 60 minutes before finally failing the backup. This APAR applies if the following error is seen in the vADP log (location: /opt/IBM/SPP/logs/vadp.log) of the affected proxy host during the backup attempt timeframe : <timestamp> ERROR xxxx --- [pool-y-thread-z] c.c.v.domain. VmdkBackupConfigManager : Error updating vmbackupstatus org.springframework.web.client. HttpClientErrorException: 429 at ... where HTTP error 429 means : "Too Many Requests". | MDVREGR 10.1.6 5737SPLUS | IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.7 and later. Initial Impact: Medium Additional Keywords: SPP, SPPLUS, TS005555269, timeout
Local fix
Run again the affected backup job manually. This will process the remaining guest backups that failed on the first run.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.7 and 10.1.8 * **************************************************************** * PROBLEM DESCRIPTION: * * see ERROR Description * **************************************************************** * RECOMMENDATION: * * Apply the fixing level when available. This problem is * * currently projected to be fixed in IBM Spectrum Protect Plus * * level 10.1.8 patch1 and 10.1.9 * * Note that this is subject to change at the discretion of * * IBM. * ****************************************************************
Problem conclusion
After the fix, the status updates from the VADP proxy to IBM Spectrum Protect Plus are throttled to prevent overloading the server.
Temporary fix
Comments
APAR Information
APAR number
IT36842
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A17
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-05-11
Closed date
2021-06-28
Last modified date
2021-06-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024