APAR status
Closed as program error.
Error description
Storage Insights shows a data collection status of "invalid credentials" associated with Storwize systems in the data collection column, however this isn't technically correct. The "invalid credentials" message is misleading - the reason that the probe and performance monitor jobs are failing is due to the role that's assigned to the ID which Storage Insights uses during probes and performance monitors. Specifically: Error while processing the statists com.ibm.srm.dc.common.exception.PdcAuthorizationException: Insufficient authority to collect iostats files. (target: ip_address_removed, role: Monitor, user: user_id_removed) at com.ibm.srm.dc.perf.svc.pdc.StatsCollectorSvcNi.initializeDa taCollection(StatsCollectorSvcNi.java:513) at com.ibm.srm.dc.common.api.perfmon.AbstractStatsCollector.col lectAndProcessData(AbstractStatsCollector.java:129) at com.ibm.srm.dc.runtime.ep.PerformanceCollectionHandler.handl e(PerformanceCollectionHandler.java:121) at com.ibm.srm.dc.runtime.ep.ExternalProcessLauncher$PdcThread. run(ExternalProcessLauncher.java:547) SVC firmware versions that are below 8.3.1.2, require an ID with the Admin role for performance monitoring in Storage Insights. 8.3.1.2 and above support performance monitoring using an ID with the "monitor" role. For more information, please refer to the following link: https://www.ibm.com/docs/en/storage-insights?topic=systems-user -roles-collecting-metadata-from-storage ____________________________________________________ The defect is against component: 5608TPCSI Server/Manager build/release: 5.4.1 Problem as described by customer: Storage Insights data collection issue Initial customer impact (low/med/high): med
Local fix
Upgrade device firmware, or provide an ID with the Admin role until firmware can be upgraded
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users monitoring SVC/Storwize devices * **************************************************************** * PROBLEM DESCRIPTION: * * Storage Insights shows a data collection status of "invalid * * credentials" associated with Storwize systems in the data * * collection column, however this isn't technically correct, * * and the "invalid credentials" message is misleading. * * * * The reason that the probe and performance monitor jobs * * are failing was due to the role that's assigned to the ID * * which Storage Insights uses during probes and * * performance monitors. * * * * Specifically the SVC firmware versions that are below * * 8.3.1.2, require an ID with the Admin role for performance * * monitoring in Storage Insights. While firmware 8.3.1.2 and * * above support performance monitoring using an ID with the * * "monitor" role. * * * * For more information, please refer to the following link: * * * * https://www.ibm.com/docs/en/storage-insights?topic=systems-u * * ser * * -roles-collecting-metadata-from-storage * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 2Q21 [ 54X-IBM-SI ] ( release target 2Q 2021 / June ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT36800
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
541
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-05-05
Closed date
2021-05-26
Last modified date
2021-05-26
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"541"}]
Document Information
Modified date:
08 February 2022