APAR status
Closed as program error.
Error description
The following error can be found in probe log /opt/IBM/TPC/device/log/xxxxxxxxx/...../process_netapp_cmode.log : 2021-04-29 18:04:05.520 - INFO - Parsing mode: probe 2021-04-29 18:04:05.520 - INFO - Reporter start: 2021-04-29 18:04:06.583 - INFO - HWN021719I Perform collection post process tasks for storage system xxxxxxxxx. 2021-04-29 18:04:07.927 - INFO - HWN6010I Task Processing_Disks completed successfully 2021-04-29 18:04:09.036 - INFO - HWN6010I Task Processing_Enclosures completed successfully 2021-04-29 18:04:09.599 - ERROR - Error processing data files. Exiting... 2021-04-29 18:04:09.599 - DEBUG - Writing status file... 2021-04-29 18:04:09.599 - DEBUG - Exit code: 99 2021-04-29 18:04:09.599 - DEBUG - Traceback (most recent call last): File "site-packages\vsi_thirdparty\MainLauncher.py", line 357, in run_reporter File "Reporter.py", line 89, in start File "Reporter.py", line 2175, in probe IndexError: list index out of range 2021-04-29 18:04:10.646 - ERROR - HWN025032E Job failed during post processing of collected data from the data source. The probe failed for Netapp storage system when a disk is assigned to non-existent aggregates.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights & Spectrum Control users monitoring * * NetApp devices * **************************************************************** * PROBLEM DESCRIPTION: * * The probe failed for Netapp storage system when * * configured where a disk is assigned to non-existent * * aggregates. * * * * The logs show this probe failure: * * * * 2021-04-29 18:04:10.646 - ERROR - * * HWN025032E Job failed during post processing of * * collected data from the data source. * * * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 2Q21 [ 54X-IBM-SI ] ( release target 2Q 2021 / June ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT36783
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
541
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-05-05
Closed date
2021-05-26
Last modified date
2021-05-26
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"541"}]
Document Information
Modified date:
08 February 2022