IT36677: ADDING STORAGE PURE STORAGE FLASHARRAY X50 WITH FIRMWARE 6.1.5. FAILS IN STORAGE INSIGHTS

IBM Spectrum Control 5.4.3 (May 2021)

APAR status

• Closed as program error.

Error description

• Adding storage Pure Storage FlashArray X50 fails with firmware
  6.1.5.
  
  Probe log shows:
  Error Apr 16, 2021 08:50:49.648
  HWN025032E Job failed during post processing of collected data
  from the data source.
  Error Apr 16, 2021 08:50:53.461
  HWNEP0135E External process failed with error code 99.
  Error
  Apr 16, 2021 08:50:53.462 HWN021503E The action cannot be
  completed
  Information Apr 16, 2021 08:50:53.464 HWN021709I
  Collection for storage system Pure Storage FlashArray FA-X50
  completed.
  Error Apr 16, 2021 08:50:53.498 BTADS0102E The probe
  with the run ID 1100 completed with
  errors.
  
  process_pure_mx.log shows:
  2021-04-16 01:55:27.102 -
  INFO - HWN6010I Task Storing_Host_Connection_Records completed
  successfully
  2021-04-16 01:55:27.264 - INFO - HWN6010I Task
  Storing_Port_Records completed successfully
  2021-04-16
  01:55:27.264 - ERROR - Error processing data files.
  Exiting...
  2021-04-16 01:55:27.264 - DEBUG - Writing status
  file...
  2021-04-16 01:55:27.264 - DEBUG - Exit code:
  99
  2021-04-16 01:55:27.265 - DEBUG - Traceback (most recent
  call last):
   File "vsi_thirdparty/MainLauncher.py", line 357,
  in run_reporter
   File "Reporter.py", line 95, in start
   File
  "Reporter.py", line 1285, in probe
  TypeError: unsupported
  operand type(s) for /: 'int' and 'NoneType'
  2021-04-16
  01:55:27.442 - ERROR - HWN025032E Job failed during post
  processing of collected data from the data source.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights & Spectrum Control users adding Pure    *
  * Storage FA-X50 with firmware 6.1.5                           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Adding a Pure Storage FlashArray//X50 fails when the         *
  * device is running firmware 6.1.5.                            *
  *                                                              *
  * The probe log contains these errors:                         *
  *                                                              *
  * HWN025032E Job failed during post processing of              *
  * collected data from the data source.                         *
  *                                                              *
  * HWNEP0135E External process failed with error code 99.       *
  *                                                              *
  * HWN021503E The action cannot be completed                    *
  *                                                              *
  * HWN021709I Collection for storage system Pure Storage        *
  * FlashArray FA-X50 completed.                                 *
  *                                                              *
  * BTADS0102E The probe with the run ID xxxx completed          *
  * with errors.                                                 *
  *                                                              *
  * The array returns a null value for its provisioned space,    *
  * therefore using a manual calculation summing the             *
  * volumes space to allow adding the device to Spectrum         *
  * Control or Storage Insights.                                 *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following releases:
  
  IBM Storage Insights 2Q21   [ 54X-IBM-SI ]
  ( release target 2Q 2021 / June )
  
  IBM Spectrum Control 5.4.3  [ 5.4.3-IBM-SC ]
  ( release target 2Q 2021 / May )
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels

• R540 PSY

     UP

• R541 PSY

     UP

• R542 PSY

     UP