APAR status
Closed as program error.
Error description
A test or granular restore of a Microsoft Exchange Database protected by IBM Spectrum Protect Plus that involves the creation of a Recovery Database (RDB), can be seen stopping as follows in the job log : SUMMARY,<timestamp>,CTGGA2398,Starting job for policy onDemandRestore_<RestoreId> (ID:<SLAId>). id -> <JobId>. IBM Spectrum Protect Plus version 10.1.7-3102. DETAIL,<timestamp>,CTGGL0055,Recovery policy options: {sourceType=Exchange selectedSource=[<DBName>] sourceSnapshot=[<DBName> - <BackupImageTimestamp>] restoreType=ondemand restoreSourceType=site restoreSource=APP_Exchange restoreMethod=Test destination=Restore to original instance autocleanupOnJobFailure=true allowSessionOverwrite=false continueWithRestoreOnError=false recoveryType=recovery continueScriptsOnError=false} ... INFO,<timestamp>,CTGGA1604,Restoring databases (<DBName>)... DETAIL,<timestamp>,CTGGG1125,[<ExchangeServerAddress>] The Exchange agent is running as user <DomainName>\<User> in group <DomainName>\Domain Users . DETAIL,<timestamp>,CTGGG1103,[<ExchangeServerAddress>] Starting restore DETAIL,<timestamp>,CTGGG1104,[<ExchangeServerAddress>] Starting inplace restore with recovery. DETAIL,<timestamp>,CTGGG1134,[<ExchangeServerAddress>] The check for the Exchange database (.edb) file is complete. INFO,<timestamp>,CTGGA3150,[<ExchangeServerAddress>] [<timestamp>] Ending restore command. ERROR,<timestamp>,CTGGA1607,[<ExchangeServerAddress>] Failed to restore databases (<DBName>) on server (<ExchangeServerAddress>). The trace.txt file found in the job log bundle for the failing restore will display truncated logging of the prerestore step where the database log files are copied from the vSnap mounted source to the target folder : [<timestamp>][xxxx] : RestoreHelper.cs|RestoreDatabase|416| Restore log files [<timestamp>][xxxx] : SpLogging.cs|Enter|282|at Capability. Manager.ApplicationAPI.RestoreHelper. CopySourceToTarget(String sourceFolder, String targetFolder, String[] files, Boolean useSymbolicLink, CancellationToken ct) SourceFolder: c:\ProgramData\SPP\mnt\<FolderName>\ <InstanceName>_<DBName>_LOG_<Id> TargetFolder: c:\ProgramData\SPP\mnt\<FolderName>\ <InstanceName>_<DBName>_EDB_<Id>\ mnt_restoredLogs [<timestamp>][xxxx] : SpLogging.cs|Enter|282|at Capability. Manager.ApplicationAPI.RestoreHelper. CreateFileSymbolicLink ... <== End of trace is cut. The truncation can be at a different place during the copy phase on each restore attempt. The in-guest IBM Spectrum Protect Plus Exchange agent crash message is seen in the Windows Application event log : Information,<timestamp>,Windows Error Reporting,None,1001, "Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: SpAgent.exe P2: 10.1.7.0 P3: 60585743 P4: msxml3.dll P5: 8.110.14393.3986 P6: 5f77fd59 P7: c0000005 P8: 0000000000086dbf P9: P10: Attached files: ... IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.3 and higher Initial Impact: Medium Additional Keywords: SPP, SPPLUS, TS005440647, abend, RDB
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus 10.1.3, 10.1.4. 10.1.5, 10.1.6 and * * 10.1.7 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed IBM Spectrum Protect Plus level * * 10.1.8. Note that this is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
IBM Spectrum Protect Plus has been updated to sucesfully dispose Vss Writer Metadata component.
Temporary fix
Comments
APAR Information
APAR number
IT36676
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A17
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-04-23
Closed date
2021-06-09
Last modified date
2021-06-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024