IT36674: NO MICROSOFT EXCHANGE INSTANCE AND DATABASE ARE DISCOVERED EVEN WHEN THE INVENTORY JOB SHOWS COMPLETED

APAR status

• Closed as program error.

Error description

• The Microsoft Exchange server inventory job ends as COMPLETED,
  but no instance and database are discovered in IBM Spectrum
  Protect Plus. Job log itself does not clearly state the
  processing stops because of an unsupported operating system
  version, instead, it just displays a warning
  message:
  
  CTGGG1109,[exchange-server] The Windows version is
  not supported.
  
  As Exchange agent exits unexpectedly due to the
  unsupported Windows version, the command.log found in the same
  job log bundle will display an unrelated misleading
  error:
  
  <timestamp> [0x00006010] ERROR winosutil - Failed to
  open cluster, error (1753, There are no more endpoints
  available from the endpoint mapper.)
  
  Versions affected: 10.1.*
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.7 and 10.1.8.          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.9                                                 *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus Exchange agent warning message
  "CTGGG1109 Windows version is not supported" is changed to have
  'error' type. So IBM Spectrum Protect Plus Exchange agent will
  fail with that error in Job Log when it detect that a version of
  Windows is unsupported.
  

Temporary fix

• Upgrade Windows version to supported one.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• SpAgent
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels