APAR status
Closed as program error.
Error description
Using IBM Spectrum Protect Plus, the backup of a guest with File Indexing enabled can successfully send the backup data but appears to wait forever for the File Indexing process completion. In the backup job log the following will be seen : SUMMARY,<timestamp>CTGGA2399,Starting job for policy BACKUP with job name <SLAName> (ID:<SLAId>). id -> <JobId>. IBM Spectrum Protect Plus version 10.1.6-2040. ... INFO,<timestamp>,CTGGA0494,File Discovery in progress for VM <GuestName> DETAIL,<timestamp>,CTGGA0576,Initializing backup of vm: <GuestName> (host: <ESXiAddress>) data center: <DataCenterName> ... DETAIL,<timestamp>,CTGGA0671,Backing up VM (<GuestName>) from remote proxy (IP: <vADPAddress> Host name: <vADPHostName>) INFO,<timestamp>,CTGGA0252,Starting file catalog discovery on the hypervisor <GuestName>. ... DETAIL,<timestamp>,CTGGA0074, Protected vm: <GuestName> proxy: <vADPAddress> host: <ESXiAddress> vsnap: <vSnapAddress>/<vSnapVolumeName> transport:[nbdssl] [volume:<DatastoreName>] DETAIL,<timestamp>,2,CTGGA0100,Collecting details of vms and volumes DETAIL,<timestamp>,2,CTGGA2325,Waiting for remote operation to complete on server <GuestIP> The last message is repeated indefinitely every 30 minutes. In the virgo log an exception message will be seen only as informational : [<timestamp>] INFO .. File download failed on host(<GuestIP>). Error({}) com.jcraft.jsch.SftpException: No such file at ... [<timestamp>] INFO .. Failed to process status/messages from new log file. e=2: No such file ... [<timestamp>] INFO .. Waiting for remote operation to complete on server <GuestIP> IBM Spectrum Protect Plus Versions Affected: All supported versions of IBM Spectrum Protect Plus 10.1.x Initial Impact: Medium Additional Keywords: SPP, SPPLUS, TS004710125, fileindexing, catalog, file restore
Local fix
Ensure the WinRM service for Windows guest and the ssh/sftp service for Linux guests are in a healthy state. Eventually restart these services or restart the guest to reset connectivity with the IBM Spectrum Protect Plus host so File Indexing can complete successfully.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.x. * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description. * **************************************************************** * RECOMMENDATION: * * Apply the fixing level when available. This problem is * * projected to be fixed in IBM Spectrum Protect Plus level * * 10.1.8 patch1 and 10.1.9. Note that this is subject to * * change at the discretion of IBM. * ****************************************************************
Problem conclusion
A change was made in the code to wait for remote execution to finish on the guest VM. This change prevents certain cases where an exception is generated but the task is never marked as finished.
Temporary fix
Comments
APAR Information
APAR number
IT36641
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A16
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-04-21
Closed date
2021-05-26
Last modified date
2021-05-26
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A16","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024