IT36629: CTGGA1608 "THE MOUNT DATABASE OPERATION FAILED" ON MICROSOFT EXCHANGE DATABASE TEST AND GRANULAR RESTORES

APAR status

• Closed as program error.

Error description

• Starting with version 10.1.3, IBM Spectrum Protect Plus
  supports protection for Microsoft Exchange environments.
  The test restore or granular restore of a Microsoft Exchange
  database can fail as seen in the following job log example:
  
  SUMMARY,<timestamp>,CTGGA2398,Starting job for policy
          onDemandRestore_<RestoreId> (ID:<SLAId>).
          id -> <JobId>. IBM Spectrum Protect Plus version
          10.1.7-3102.
  ...
   DETAIL,<timestamp>,CTGGL0055,Recovery policy options:
                     {sourceType=Exchange
                  selectedSource=[<DatabaseName>]
                  sourceSnapshot=[<DatabaseName> -
                                  <BackupImageTimestamp>]
                     restoreType=ondemand
               restoreSourceType=site
                   restoreSource=APP_Exchange
                   restoreMethod=Test
                     destination=Restore to original instance
         autocleanupOnJobFailure=true
           allowSessionOverwrite=false
      continueWithRestoreOnError=false
                    recoveryType=recovery
          continueScriptsOnError=false}
  ...
   DETAIL,<timestamp>,CTGGG1104,[<ExchangeServerAddress>]
          Starting inplace restore with recovery.
   DETAIL,<timestamp>,CTGGG1134,[<ExchangeServerAddress>]
          The check for the Exchange database (.edb) file is
          complete.
     INFO,<timestamp>,CTGGA3150,[<ExchangeServerAddress>]
          [<timestamp>] Ending restore command.
    ERROR,<timestamp>,CTGGA1608,[<ExchangeServerAddress>]
          Failed to restore databases (<DatabaseName>) on server
          (<ExchangeServerAddress>)(The mount database operation
          failed. For more information see the diagnostic logs
          for this operation.).
  ...
  SUMMARY,<timestamp>,CTGGA2340,Job policy
          onDemandRestore_<RestoreId> completed in 11 min(s) 24
          sec(s) and ended with status FAILED.  id <JobId>
  
  The trace.txt file found in the job log bundle, contains the
  following:
  
  [<timestamp>][xxxx] : RestoreHelper.cs|RestoreInplace|2282
                        |RestoreDatabase() Begin.
  [<timestamp>][xxxx] : RestoreHelper.cs|RestoreDatabase|231
                        |RestoreDatabase
  {
    DatabaseGUID: <DatabaseGUID>
    TargetDatabaseGUID: <TargetDatabaseGUID>
    TargetEDBFolder: c:\ProgramData\SPP\mnt\<Folder>\
                     <EcchangeServerName><DatabaseName>_EDB_
                     <xxxxxx>\mnt
    TargetLogFolder: c:\ProgramData\SPP\mnt\<Folder>\
                     <EcchangeServerName><DatabaseName>_EDB_
                     <xxxxxx>\mnt\_restoredLogs
  }
  ...
  [<timestamp>][xxxx] : RestoreHelper.cs|RestoreDatabase|411|
                        Restore edb files
  [<timestamp>][xxxx] : RestoreHelper.cs|RestoreDatabase|416|
                        Restore log files
  ...
  [<timestamp>][xxxx] : RestoreHelper.cs|RestoreDatabase|455|
                        The restore operation completed
                        successfully.
  ...
  [<timestamp>][xxxx] : RestoreHelper.cs|RestoreInplace|2285|
                        RestoreDatabase() Done.
  [<timestamp>][xxxx] : RestoreHelper.cs|RestoreInplace|2316|
                        MountMailboxDatabase
                        ('<TargetDatabaseGUID>')
  [<timestamp>][xxxx] : SpLogging.cs|Enter|282|at Sp.Exchange.
                        ExchangeServerControl.
                        MountMailboxDatabase(String
                        databaseIdentity)
  ...
  [<timestamp>][xxxx] : Sp.Exchange.cs|MountMailboxDatabase|1372|
         Cmdlet Operation Failed RC=-1:
         Error: Failed to mount database "<TargetDatabaseGUID>".
         Error: An Active Manager operation failed.
         Error: Couldn't find the specified mailbox database with
                GUID '[Server=<ExchangeServerName,RequestId=
                <RequestId>,TimeStamp=<timestamp>]
                [FailureCategory=Cmdlet-
                InvalidOperationException] 6FB34EF6,Microsoft.
                Exchange.Management.SystemConfigurationTasks.
                MountDatabase
  
  The Microsoft Exchange Restore Database (RDB) is successfully
  created but the next step, the Microsoft Exchange mount command
  is still running when the IBM Spectrum Protect Plus agent
  attempts to access the RDB. Therefore, it fails to find it:
  
  Error: Failed to mount database "<TargetDatabaseGUID>".
  Error: An Active Manager operation failed.
  Error: Couldn't find the specified mailbox database with GUID
         [Server=<ExchangeServerName,RequestId=<RequestId>,
         TimeStamp=<timestamp>]
  
  This behavior was seen randomly and seen to affect only RBD
  mounts.
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.3 and higher
  
  Initial Impact: Medium
  
  Additional Keywords: SPP, SPPLUS, TS004272677, eseutil
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus 10.1.3, 10.1.4. 10.1.5, 10.1.6,    *
  * 10.1.7 and 10.1.8                                            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus 10.1.8    *
  * patch1 and 10.1.9. Note that this is subject to change at    *
  * the discretion of IBM.                                       *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus has been updated to sucesfully manage
  "Couldn't find the specified mailbox database with GUID.."
  error.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels