APAR status
Closed as program error.
Error description
A support ticket (hardware or software) opened with Storage Insights in the TSxxxxxxxxx format is displayed in the Tickets tab twice. After opening, both tickets were displayed with the same case number and open status. One had today's date and one had yesterday's date. After support closed the open case (outside of Storage Insights), the Tickets tab updated to show the case as closed, but it also still showed the same case number as open. The support case opened by Storage Insights with TSxxxxxxxxx format should only be displayed once. Opening any ticket from Storage Insights that creates a PMR results in only 1 entry for the new ticket.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users opening/viewing support tickets * * for storage device * **************************************************************** * PROBLEM DESCRIPTION: * * A support ticket (hardware or software) opened with * * Storage Insights in the TSxxxxxxxxx format is displayed * * in the Tickets tab twice. * * * * After opening, both tickets were displayed with the same * * case number and open status. One had today's date and * * one had yesterday's date. After support closed the open * * case (outside of Storage Insights), the Tickets tab updated * * to show the case as closed, but it also still showed the * * same case number as open. * * * * The support case opened by Storage Insights with * * TSxxxxxxxxx format should only be displayed once. * * Opening any ticket from Storage Insights that creates * * a PMR results in only 1 entry for the new ticket. * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 2Q21 [ 54X-IBM-SI ] ( release target 2Q 2021 / June ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT36580
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
541
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-04-14
Closed date
2021-04-28
Last modified date
2021-04-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"541"}]
Document Information
Modified date:
08 February 2022