IT36557: CONFUSING MESSAGE CTGGA3714 "RUNS AS BASE BACKUP" ON INCREMENTAL DATABASE BACKUP

APAR status

• Closed as program error.

Error description

• Starting with version 10.1.6, incremental backups of Microsoft
  Exchange or SQL Servers using IBM Spectrum Protect Plus will
  display the message in the job log :
  
  Detail  <timestamp>  CTGGA3714  [<HostAddress>] Volume
          (\\?\Volume{<VolumeId>}\, <X>:) runs as Base Backup,
          reason: no prior USN information
  
  and no message indicating an incremental backup is performed.
  It is correct that the log files will always be saved in full,
  but the database itself will be saved incrementally.
  The above message pertains only to the logs and therefore is
  correct but the job log does not report the database is saved
  incrementally.
  This is a messaging only issue, the incremental backup of the
  database itself does complete as expected.
  
  | MDVREGR 10.1.5 5737SPLUS |
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.6 and 10.1.7
  
  Initial Impact: Low
  
  Additional Keywords: SPP, SPPLUS, TS005294849, message,
                       incremental, full, base
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.6 and 10.1.7.          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.8. Note that this is subject to change at the           *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• Previously missing progress updates made the job appear as if it
  was hanging, which was not the case. It is fixed by adding job
  log messages to report base or incremental backups for database
  file sets. Also, more progress reporting was added during the
  copy file process so that the backup progress can be monitored.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels