APAR status
Closed as program error.
Error description
The backup of a Microsoft Exchange or Microsoft SQL Server using IBM Spectrum Protect Plus can stop with the message : "Failed to get remote execution results from server". The run-time conditions that cause this error are unpredictable. Here is an example for a Microsoft SQL backup job log : SUMMARY,<timestamp>,CTGGA2398,Starting job for policy <SLAName>. id -> <JobID>. IBM Spectrum Protect Plus version 10.1.7-3102. ... INFO,<timestamp>,2,CTGGA2107,Performing backup of databases [<DBName>] on application server <SQLHost> ... INFO,<timestamp>,2,CTGGA3132,[<SQLHost>] Total estimated source transfer data size is [xx GB] destination [c:\ ProgramData\SPP\mnt\ <vSnapVolumeName>] has available size [yy TB] out of total size [yy TB]. ... ERROR,<timestamp>,2,CTGGA2073,[<SQLHost>] Failed to perform backup of db instance <SQLInstanceName> on application server <SQLHost> : Failed to get remote execution results from server <SQLHost> In the command.log found in the job log bundle, write I/O errors will be seen : <timestamp> [xx] ERROR sqlvdiwrapper - Write I/O callback failed at offset xxxxx, error [(2, The system cannot find the file specified.)] The Microsoft Windows application event log shows that the IBM Spectrum Protect Plus SQL agent 'sqlvdiwrapper.exe' crashed : Information,<timestamp>,Windows Error Reporting,1001,None, "Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: sqlvdiwrapper.exe P2: 10.1.7.3054 P3: 601c72a0 P4: sqlvdiwrapper.exe P5: 10.1.7.3054 P6: 601c72a0 P7: c0000005 P8: 000000000051e870 P9: P10: Attached files: ... Error,<timestamp>,Application Error,1000,(100),"Faulting application name: sqlvdiwrapper.exe, version: 10.1.7.3054 , time stamp: 0x601c72a0 Faulting module name: sqlvdiwrapper.exe, version: 10.1.7.3054, time stamp: 0x601c72a0 Exception code: 0xc0000005 Fault offset: 0x000000000051e870 Faulting process id: 0xebc Faulting application start time: 0x01d7106cb7d893ae Faulting application path: c:\program files\IBM\IBM Spectrum Protect Plus\tools \sql\sqlvdiwrapper.exe Faulting module path: c:\program files\IBM\IBM Spectrum Protect Plus\tools\ sql\sqlvdiwrapper.exe Report Id: 6cee4f1d-7cd3-11eb-80fa- 14187736fa88 Faulting package full name: Faulting package-relative application ID: " For the IBM Spectrum Protect Plus Microsoft Exchange Agent, the faulting module is 'SpAgent.exe' | MDVREGR 10.1.5 5737SPLUS | IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.6, 10.1.7, 10.1.8 Initial Impact: High Additional Keywords: SPP, SPPLUS, TS005244598, MSSQL, MSExchange, crash
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus levels 10.1.x. * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description. * **************************************************************** * RECOMMENDATION: * * Apply the fixing level when available. This problem is * * projected to be fixed in IBM Spectrum Protect Plus levels * * 10.1.8 patch1 and 10.1.9. Note that this is subject to * * change at the discretion of IBM. * ****************************************************************
Problem conclusion
The backup module was terminating when the backup target LUN was disconnected multiple times and reconnect attempts were attempted multiple times. Fixed the issue with reconnecting code and the backup completes successfully if the reconnect is successful or fails with proper error message if the LUN cannot be reconnected.
Temporary fix
Comments
APAR Information
APAR number
IT36399
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A17
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-03-30
Closed date
2021-05-28
Last modified date
2021-06-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024