IT36209: VMWARE/HYPERV FILE INDEXING FAILS WITH ERROR 500, WHEN A COMPRESSED FILE DISCOVERY FILE SIZE IS MORE THAN 1MB

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect Plus VMWare/HyperV file indexing
  can fail with file upload error 500, when a compressed
  file discovery file size is more than 1MB. This problem
  usually occurs when a volume has a large number
  of files.
  
  In the job log you may
  see the following error:
  
  ERROR,1614084717553,Tue 23 Feb 2021
  13:51:57 CET,2,
  CTGGA3512,[172.19.10.80] Failed to upload the
  file
  [820311917_Volume{462f1aaf-e761-4db1-b615-7842860a4e07}_fi
  lelist.zip].
  Error: [Failed to upload file: 820311917_Volume{46
  2f1aaf-e761-4db1-
  b615-7842860a4e07}_filelist.zip. Error: (HTTP
  response status code: 500)].
  
  The IBM Spectrum Protect Plus server
  /var/log/messages file may show the following errors:
  
  ERROR 1798 --- [nio-443-exec-15]
  o.a.c.c.C.[.[.[/].[dispatcherServlet]
  : Servlet.service() for servlet [dispatcherServlet]
  in context with path [] threw
  exception [Request processing failed; nested exception is
  org.springframework.web.multipart.MaxUploadSizeExceededException
  :
  
  Maximum upload size exceeded; nested exception is
  java.lang.IllegalStateException:
  org.apache.tomcat.util.http.fi
  leupload.impl.FileSizeLimitExceededException:
  The field file exceeds its maximum permitted size of 1048576
  bytes.]
  with root cause
  alb-specplus-01-d java: org.apache.tomcat.util.http.fileup
  load.impl.
  FileSizeLimitExceededException: The field file
  exceeds its maximum permitted size of 1048576 bytes.
  
  Customer/Support Diagnostics (If Applicable):
  N/A
  
  IBM Spectrum Protect Plus Versions Affected: 10.1.7 ifix2
  
  Additional
  Keywords: TS004993556 SPPSUP-2482 FILE INDEX INDEXING MAXIMUM
  PERMITTED
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.7 ifix2.                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.8. Note that this is subject to change at the     *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• File indexing will complete successfully even if the indexing
  output file size is larger than one MB.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels