IT36055: MICROSOFT 365 ONEDRIVE RESTORE OPERATIONS FAIL WITH CTGGR0009

APAR status

• Closed as program error.

Error description

• During restore operations for Microsoft 365, IBM Spectrum
  Protect Plus might fail
  with the below error messages
  
  CTGGR0009 Task ended with a failed status.
  CTGGR0026 An unexpected error occurred when processing the job.
  
  Additionally in the Microsoft 365 agent logs, the below entry
  can also be seen.
  
  Waiting before retry for 1000 on response with status code
  "TooManyRequests" before retry
  the request.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.6 and 10.1.7            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.8. Note that this is subject to change at the           *
  * discretion of IBM                                            *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that after encountering the M365
  tenant in the throttled state, the agent will reduce the number
  of requests.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels