IT36053: MICROSOFT 365 RESTORE OPERATIONS MIGHT HANG

APAR status

• Closed as program error.

Error description

• During restore operations of Microsoft 365 mailbox objects IBM
  Spectrum Protect Plus might hang.
  
  The joblog message CTGGR0010 will show the number of processed
  items as unchanged.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  *  IBM Spectrum Protect Plus level 10.1.7                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level        *
  * 10.1.8. Note that this is subject to change at the           *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that Exchange Online mailbox
  restore job will not hang and the joblog message CTGGR0010 will
  be showing the increasing number of processed objects.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels