IBM Support

IT35937: "TOOLS WORKING FOLDER ON LINUX GUEST"  IN GLOBAL PREFERENCES DOESN'T HANDLE A RELATIVE PATH WELL

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • On Spectrum Protect Plus GUI, if we give a relative path in
    "Tools working folder on Linux guest" 
     in Global Preferences,
    it will cause the application server inventory job to fail.
    
    The following message found in the job log:
    #CTGGA0790,Failed
    to complete (xx.xx.xx.xx) inventorying.
    
    and if we do the test
    of registery of the application server, we see the following
    message
    in Remote Agent Execute Test on GUI:
    #Remote agent test
    and configure failed for application.
    #Failed to retrieve
    output.json from xxx.xxx.xxx.xx.e=2: No such file
     
    IBM
    Spectrum Protect Plus Versions Affected: 10.1.x
    Initial
    Impact:: Medium
    

Local fix

  • Use a absolute path or use the default value in "Tools working
    folder on Linux guest".
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    *  IBM Spectrum Protect Plus level 10.1.5, 10.1.6 and 10.1.7   *
    *                                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See Error Description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply the fixing level when available. This problem is       *
    * currently projected to be fixed in IBM Spectrum Protect Plus *
    * level 10.1.8. Note that this is subject to change at the     *
    * discretion of IBM.                                           *
    *                                                              *
    ****************************************************************
    

Problem conclusion

  • The user will not be allowed to enter an invalid path for the
    agent working folder. Also added support to specify home folder
    as the working folder.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT35937

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A17

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2021-02-17

  • Closed date

    2021-03-22

  • Last modified date

    2021-03-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
31 January 2024