IT35817: PERFORMANCE MONITOR SHOWS DEGRADED WHEN USER ID CONTAINS SPACES.

APAR status

• Closed as documentation error.

Error description

• Customer updated the connection credentials to use a new
  User ID that contains spaces. Looking in the logs we can see
  the connection is failing due to the User ID being truncated and
  unrecognized. Example, User = "Storage Insights" shows up in
  the Performance Monitor logs as, "Storage".
  
  Some storage devices allow a space in the user name, but
  not all. It would be best if the UI dialog box for Add Device
  blocks all User IDs with spaces, or the code differentiates
  between which devices allow and which do not, and save or
  block accordingly.
  The restriction of spaces must be documented to convey the
  constraint of blank spaces in the connection credentials for
  Add Device wizard.
  
  ________________________________________
  The defect is against component: Add Device Wizard
  Server/Manager
  build/release (TPC): 5.4.1
  ________________________________________
  Problem as described by customer:
  Credentials were updated with a new ID and Performance monitors
  that ran successfully previously now show:
  HWNPM2132W Performance data could not be collected for
  device XXXXX - Performance data could not be collected for
  device XXXXX (000000xxxxxxxxxx). The current samples are
  skipped. (HWNPM4300E Access to the agent or device has been
  denied. Ensure that valid credentials have been specified for
  agent xxx.xxx.xxx.xxx.)
  

Local fix

• Local Fix: Remove space in the User name and update the
  connection credentials.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users adding device with connection     *
  * credentials that contain spaces                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Attempting to add a device to Storage Insights will fail if  *
  * the connection credentials contains a blank space.           *
  *                                                              *
  * Some storage devices allow a space in the user name,         *
  * but many do not.                                             *
  *                                                              *
  * The Storage Insights documentation has been updated          *
  * to specify this limitation and restriction that when adding  *
  * a device the user credentials / connection credentials       *
  * cannot contain blank space.                                  *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q21   Ý 54X-IBM-SI ¨
  ( release target 4Q 2021 / November )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels