APAR status
Closed as program error.
Error description
Failures to create hardware PMRs within Storage Insights have been observed due to sending the device?s enclosure serial number instead of the device serial number. This results in a failure when checking support entitlement status. The only visible messaging about the failure to create the ticket in the Storage Insights user interface is a message stating the following: An unexpected error occurred during the execution of the action. ____________________________________________________ The defect is against component: 5608TPCSI Server/Manager build/release: 5.4.1 Problem as described by customer: Unable to open tickets in SI Initial customer impact (low/med/high): med
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users opening support hardware PMRs * * * **************************************************************** * PROBLEM DESCRIPTION: * * Storage Insights may fail to create hardware PMRs. * * This has been observed due to sending the device's * * enclosure serial number instead of the device's serial * * number. This results in a failure when checking * * support entitlement status. * * * * The only visible messaging about the failure to create * * the ticket in the Storage Insights user interface is a * * message stating the following: * * * * "An unexpected error occurred during the execution * * of the action." * * * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 1Q21 [ IBM-SI-MT ] ( release target 1Q 2021 / March ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT35816
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
541
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-02-05
Closed date
2021-02-16
Last modified date
2021-02-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"541"}]
Document Information
Modified date:
08 February 2022