IT35807: SLOW PERFORMANCE WHEN TRYING TO REVIEW THE RESTORE POINTS FOR IBM SPECTRUM PROTECT PLUS CATALOG BACKUPS

APAR status

• Closed as program error.

Error description

• When trying to load and review the restore points for the
  catalog backup via the IBM Spectrum Protect Plus User Interface
  (UI), it can take an excessively long time to load the page with
  a list of restore points through the navigation pane of "Manage
  Protection" > "IBM Spectrum Protect Plus" > "Restore" > "vSnap
  server name".
  
  Sometimes it may even end up with an error message that pops up
  after a long time of loading the page.
  The exact error message may vary each time. Here are two
  examples:
  
  Example 1:
  "A network error or degradation has occurred. Contact your
  network administrator to confirm the validity of your network.
  For error details, download logs via the Users Account icon."
  
  Example 2:
  "Server was unable to process request."
  
  The root cause for this slow performance is that when loading
  the page with restore points it spends most of the time finding
  the provider IDs associated between a storage and cloud provider
  which may not be necessary for all cases.
  
  Initial impact: Low
  
  Versions Affected: 10.1.x
  
  Additional keywords: SPP, SPPLUS, TS004678136, Catalog, Restore
  

Local fix

• Reload the catalog restore screen.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * TBD                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.8. Note that this is subject to change at the           *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• The catalog restore request was optimized to reduce the
  processing time of the request. This reduces the execution time
  of the call to the point where the timeout should no longer be
  reached.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels