APAR status
Closed as program error.
Error description
Missing storage volume data in the IBM Spectrum Protect Plus inventory information might prevent single VM disk restore. When the above condition is encountered, a single VM disk restore will produce the following detail and error in the job log: CTGGA2182,Load storage data: Completed (0 objects) CTGGA2177,Unexpected error during recovery step (Mount hypervisor NFS volumes). Contact support for further assistance. APAR IT35260 describes a similar issue but applies to full VM restores. IBM Spectrum Protect Versions Affected: IBM Spectrum Protect Plus 10.1.7.0 and 10.1.7.1 | MDVPARTL 10.1.6 5737SPLUS | IT35260 Initial Impact: Medium Additional Keywords: SPP, SPPLUS, TS004513299, CTGGA2177, NFS volumes
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.6 and 10.1.7 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus level * * 10.1.7 ifix2 and 10.1.8. Note that this is subject to change * * at the discretion of IBM * ****************************************************************
Problem conclusion
Allow IA vdisk restore complete even if storage volume information is missing in the catalog.
Temporary fix
Comments
APAR Information
APAR number
IT35797
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A17
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-02-04
Closed date
2021-02-11
Last modified date
2021-02-11
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024