APAR status
Closed as new function.
Error description
During streaming restore of a VMware VM, the restore job fails due to errors reading from the NFS share mounted from the vSnap server. The error message in the job log is "Error copying config files from proxy." The VADP proxy logs for the job have these messages: c.c.v.domain.VmdkBackupVmConfigFiles : In read file function, file doesn't exist at location /sppvadp/<path>/<vm file name> The system log on the vSnap server has the following message: kernel: mount: server <vsnap address> not responding, timed out The problem occurs when the VADP proxy used for the streaming restore is located on the same system as the vSnap server from which the data is restored. The VADP proxy uses an NFS mount to read the restored data from the vSnap server. If an I/O error occurs on the loopback NFS mount, the restore fails.The problem is more likely to occur when the?system is low on memory. Affected versions: 10.1.5, 10.1.6, and 10.1.7.
Local fix
Increase the RAM on the combined proxy and vSnap server system to ensure it aligns with the recommendations in the IBM Spectrum Protect Plus Blueprints.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus levels 10.1.5, 10.1.6, and 10.1.7. * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Desccription * **************************************************************** * RECOMMENDATION: * * Apply the fixing level when available. This problem is * * projected to be fixed in IBM Spectrum Protect Plus levels * * 10.1.7 ifix2 and 10.1.8. Note that this is subject to change * * at the discretion of IBM. * ****************************************************************
Problem conclusion
The proxy is changed so that instead of reading the backup data from an NFS mount, it reads the backup data directly from the local vSnap server storage pool.
Temporary fix
Comments
APAR Information
APAR number
IT35707
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A17
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-01-26
Closed date
2021-02-08
Last modified date
2021-02-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A17","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024