IT35524: ALTHOUGH STATING A FILE SYSTEM IS SUCCESSFULLY BACKED UP IN THE JOB LOG, THE JOB NEVER SWITCHES TO COMPLETE STATE. STAYS IN RUNN

APAR status

• Closed as program error.

Error description

• File indexing and restoration could run only on the supported
  Windows version (2008, 2012, 2016 and 2019). Before invoking
  the file indexing from Spectrum Protect Plus, the guest os
  version will be checked. The job could be hung if the quest os
  version is not supported.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.6 and 10.1.7            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.7 ifix2 and 10.1.8. Note that this is subject to change *
  * at the discretion of IBM                                     *
  ****************************************************************
  

Problem conclusion

• Unsupported guest OS will now be blocked and an appropriate
  error message printed to the job log.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels