IT35028: CLEANUP OF ACTIVE RESOURCE MAY FAIL WITH "FAILED TO LOAD ESX SERVER"

APAR status

• Closed as program error.

Error description

• The cleanup of an active resource in the IBM Spectrum Protect
  Plus UI can fail with the following error as shown in the job
  log.
  
  CTGGA1152,Loading ESX (myhost.com)
  information
  
  CTGGA1160,Failed to load ESX server (myhost.com)
  configuration.
   Error =
  (HypervisorObjectNotFoundException).
  
  CTGGA0939,Failed to load
  ESX server (myhost.com) information.
  Exception (com.catalogic.ec
  x.serviceprovider.common.hypervisor.exception.
  HypervisorObjectN
  otFoundException) reports: (Did not find object with
  key.)
  
  CTGGA0807,Cataloging job statistics: Cumulative object
  count 0
  cumulative API time 0 Cumulative cataloging time 0
  
  The
  cleanup steps are attempting to load the ESXi host that was
  used during the restore. If this fails for any reason, you are
  seeing this APAR.
  
  Keywords: TS004236325
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus V10.1.1 to 10.1.7.                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.8. Note that this is subject to change at the     *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• Test mode restore cleanup will complete even if the ESXi host
  that was used no longer exists.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels