APAR status
Closed as program error.
Error description
IBM Spectrum Protect Plus backup of Microsoft 365 (mailboxe(s)/ contact(s)/calendar(s)/onedrive(s)) might fail with the following messages, seen in the job log : CTGGA2073,Failed to perform backup of db instance yyy on application server xxx : Failed to retrieve output.json from xxx. e=2: No such file .. CTGGA2444,Total number of mailboxe(s)/contact(s)/calendar(s)/ onedrive(s) not protected by this job:4/4 CTGGA2444,Following are the mailboxe(s)/contact(s)/calendar(s) /onedrive(s) not protected by this job CTGGA2653,zzzz ==> Contacts([Failed to retrieve output.json from xxx e=2: No such file]) CTGGA2653,zzzz ==> Mailbox([Failed to retrieve output.json from xxx. e=2: No such file]) CTGGA2653,zzzz ==> Calendars([Failed to retrieve output.json from xxx. e=2: No such file]) CTGGA2653,zzzz ==> OneDrive([Failed to retrieve output.json from xxx. e=2: No such file]) CTGGA1656,No storage logs to download...skipping CTGGA0804,Protection task 2 completed in 4 hr(s) 22 min(s) 57 sec(s) and ended with status CANCELLED. This backup failure is seen when /tmp is mounted using the noexec option. The Application.log found in the job log bundle will show: [<timestamp>] JOBLOG pid:xxxx MainThread app_operation: <CTGGA4108> --- Running backup for office365 agent --- [<timestamp>] DEBUG pid:xxxx MainThread ms: Initializing microserver [<timestamp>] DEBUG pid:xxxx MainThread ms: Microserver listening on port: 36769 [<timestamp>] DEBUG pid:xxxx MainThread cloudagent: Microserver address: localhost:36769 [<timestamp>] DEBUG pid:xxxx MainThread cloudagent: Number of concurrency tasks: 10 [<timestamp>] DEBUG pid:xxxx MainThread cloudagent: CloudAgent pid: 51095 [<timestamp>] DEBUG pid:xxxx MainThread tasksender: Sending tasks to: localhost:36769 [<timestamp>] INFO pid:xxxx MainThread tasksender: Failed to post task. [<timestamp>] DEBUG pid:xxxx MainThread tasksender: Server Error IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.5 and 10.1.6 Initial Impact: Medium Additional Keywords: SPP, SPPlus, TS004333089, O365, Microsoft Office 365
Local fix
Verify the Operating system's permissions on folder /tmp on the proxy host that is used for Microsoft 365 backups. If /tmp is mounted using the noexec option, this needs to be removed. Run the following command to verify current mount options: mount | grep /tmp If /tmp is mounted using noexec option, edit /etc/fstab and remove noexec. Remount using : mount -o remount /tmp Retry the backup to confirm local fix is working.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.6, 10.1.7 and 10.1.8 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed IBM Spectrum Protect Plus level 10.1.8 * * patch1 and 10.1.9. Note that this is subject to change at * * the discretion of IBM. * ****************************************************************
Problem conclusion
This problem has been fixed so that after encountering /tmp partition mounted with noexec option, the agent will continue the work
Temporary fix
Comments
APAR Information
APAR number
IT34995
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A16
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-11-20
Closed date
2021-06-22
Last modified date
2021-06-22
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A16","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024